Which chatbot is right for your business: Intercom vs BeyondChats

About the Companies

BeyondChats is a startup laser-focused on helping healthcare clinics and hospitals provide excellent customer experience to their users. They build AI chatbots that work across channels including website, Whatsapp, Instagram, etc.

Intercom is a widely adopted industry-agnostic customer service platform that has been around since 2011. They primarily offer an AI chatbot called Fin and a Help Centre portal but have an ecosystem of tools for enterprise customers.

Both BeyondChats and Intercom are strong contenders in the chatbot space. If you’re looking to boost customer engagement across your digital channels, deciding which of these two platforms fits your business needs is going to be an important decision. In this article, we’ll compare BeyondChats and Intercom across several key parameters to help you decide which chatbot is right for your business.

Parameters for comparing the chatbots

What really matters when choosing a platform for your business? Let’s break it down for you.
We’ll evaluate both platforms on the following parameters:

1. Pricing Transparency
2. Multilingual Support
3. Multi-channel presence
4. Engaging conversations
5. Query resolutions
6. Advanced Reporting and Analytics

I feel these are the most important metrics that you as a business care about the most, when choosing a chatbot.

If there is anything else you’d like us to compare these chatbots on, or if you would like to share your own experience using these chatbots, please share your opinions in the comments section at the bottom of this post.

Let’s dive right in and see how both chatbots stack up on these metrics!

Pricing Transparency

Believe it or not, we have found that the larger the company, the more time you will have to spend trying to figure out how much you will have to pay them every month!

What is the price of Intercom’s chatbot?

• For their chatbot service, Intercom charges you “per resolution”. So if 500 users interacted with the chatbot in a month, you may be looking at a $500+ bill — just for the chats!
  Mentioning “$0.99” seems to be a clear marketing tactic to hide the real costs you will end up paying every month.
• If you want the complete ecosystem of Intercom’s customer support tools and automations – like their help center, workflows, etc, you have to shell out at least another few hundred dollars! Their $39 “Essential” plan is pretty hollow and higher plans are also restricted by “per seat”!
• Avg. monthly cost for Intercom > $500

What’s the price of BeyondChats’ chatbot?

• Your costs will never grow unpredictably. BeyondChats’ $99 plan is perfect for small businesses who have low traffic.
• Their premium and enterprise plans will also prove to be very helpful as your business’s need for automations and optimizations grows over time.
• Avg. monthly cost for BeyondChats = around $100 – $250

Verdict:

• Intercom’s pricing is complex and can be unpredictable – you may end up paying A LOT every month.
• BeyondChats’ pricing is straightforward and affordable — there are no hidden charges. With BeyondChats, it is very clear what you will get and how much you will need to pay for it.

I’m so surprised that it’s 2025 and businesses like Intercom are still employing such wicked practices to confuse users. :(

Multilingual Support

Intercom boasts that their Fin chatbot and helpdesk can communicate in over 40 languages. But does it actually deliver? Please watch this video to see the reality:

Intercom couldn’t even handle a simple language switch request – even after several tries.
It flat-out told us it couldn’t speak in non-English languages!
Oof!

It begs the question, is Intercom flat-out lying to potential users about its capabilities in hopes of roping them in?

Intercom has mentioned so many amazing features and AI automations on their website and their demo videos. But after this comparison, I have started to doubt which of their claims are true, and which are just marketing gimmicks. :/

Let’s see if BeyondChats fairs any better. BeyondChats also promises that their chatbot is able to handle queries in 75+ languages. They boast to be the best chatbots in the world for Indian audience. Check out the video below to view our chat with their AI:

Not only did BeyondChats’ chatbot quickly understand users’ intent for switching language, its responses were as good in regional Indian languages as they were in English!

The bot even recommended relevant business actions while conversing in Hindi proving its state-of-the-art advancement in multilingual conversation understanding!

Verdict: If your users communicate in diverse languages, BeyondChats is a no-brainer choice. Intercom fails to live upto its reputation and its claims when it comes to providing multilingual support.

Multi-channel support

Intercom allows you to manage all your support channels and customer conversations—from email and live chat, to phone, SMS, and social—under one omnichannel platform.

Their Fin AI chatbot is available across the following channels:
Email, Live chat, WhatsApp, SMS, Instagram Direct Message, Facebook Messenger

Pretty comprehensive!

BeyondChats stands right there next to Intercom with its equally large multi-channel presence:

Verdict: Both Intercom as well as BeyondChats offer equally comprehensive multi-channel support. You won’t face any issues responding to your customers on any channel – be it your website, whatsapp or Instagram – if you choose either of the platforms.

Advanced Reporting and Analytics

One very important goal of both Intercom & BeyondChats is to help businesses make data-driven decisions and maximise their ROI from digital channels. Providing insights and analytics about user behaviour, content discovery, etc. are key components to accomplishing this goal.

Intercom offers a wide-range of analytics options which can help your business understand trends and satisfaction metrics much better. Some of these include:

• CSAT scores of customer conversations
• Conversation quality
• Unresolved questions report
• And much more

Through the use of AI, Intercom generates very intuitive graphs and metrics that your marketing and sales team can use to not only find gaps in your services, but also to produce more effective sales outcomes.

Intercom’s years of experience in the industry makes their deep technical analytics and insights perfect for large businesses to observe trends and follow metrics.

On the other hand, BeyondChats doesn’t seem to offer a lot of technical insights and scores. Instead, BeyondChats’ focus seems to be on more qualitative analysis:

BeyondChats AI analyses the chats to make inferences about your users: their concerns, why didn’t they buy your product / book appointment, what were they looking for, any competitor offerings they are exploring, etc. BeyondChats also inform you what topics you should write more content about.

Verdict:

• If you are a large business with millions of customers, Intercom’s analytics reports will be more suited for you.
• But if you are an SMB and care about each individual customer’s satisfaction level, BeyondChats’ customer-focused analytics approach will be better suited for your needs.

Engaging conversations & Query Resolutions

This is perhaps the most important metric. Let’s face it — Most of us don’t like talking to AI chatbots majorly because they seem so unhelpful and such a waste of time!

Please note: This section is LONG! If you want to skip reading through it, you can directly watch the video at the end which shows our chats with the two bots.

So, we talked to both chatbots to qualitatively assess: Do their chatbots FEEL any more engaging than the rest? Our qualitative analysis tried to answer the following three questions:

• Conversation flow: Does the chatbot feel authentic? How human-like is the tone, length, etc.?
• Contextual understanding: Are responses relevant to what the user was asking?
• How engaging are the conversations?

Time to compare the chatbots!

• Conversation Flow: Does the chatbot feel authentic?
  • Intercom:
    • It doesn’t “converse” at all. It usually provides long-form blog-like responses which is painful to read.
      
  • BeyondChats:
    • Responds in Byte-sized messages, making it easier to read.
    • Doesn’t just respond with an answer, it adds little nuances that make the chat feel much more conversational!
• Contextual understanding: Are chatbot’s responses relevant?
  • Intercom:
    • Their chatbot seems to be in a rush to “resolve” users’ queries and get on with its life! This makes sense considering Intercom charges you “per resolution”.
      
      This means the chatbot doesn’t spend time trying to understand what you want, it just spits out a reply with all possible options in hopes that if even one of the options is what you were looking for, it’s job will be done and intercom will get paid!
      
      Guess what? This leads to a very poor customer experience. Not at all what I’d want from a chatbot that’s integrated on my company’s website.
      
  • BeyondChats:
    • Their chatbot tries really hard to “understand” what user wants to know and responds accordingly!
    • When users’ queries are unclear, the chatbot asks for clarification instead of just spitting out whatever answer seems close enough.
      
      I felt like someone was actually listening to me! The conversation felt REAL. Good job!
• How engaging is the conversation?
  • Intercom:
    • Zero effort to engage with users.
    • It acts like a classic “FAQ chatbot” – ask a question, get a closely-related, but still pretty generic answer.
      
  • BeyondChats:
    • The chatbot seems “emotionally invested” in the conversation. This influenced my experience on the portal very positively!
    • By asking clarification-questions, responding with shorter messages, providing next set of queries user may have, etc., it was a delight to talk to BeyondChats!

Please don’t take our word for it.
Watch the entire conversation captured through the videos below. We have also attached the dump of entire chat for your convenience:

Verdict:

• Intercom feels more like a robot that’s reading from a script with no focus on overall customer experience.

• BeyondChats acts like an experienced business partner. If you want to maximise customer satisfaction while guiding them to your products and services, BeyondChats would be the perfect chatbot for you.

So, Which Chatbot Should You Choose for your business?

If you have gone through the article, the choice must be very clear:

If you are a large enterprise with millions of customers, Intercom is your most likely choice. Their advanced technical analytics, combined with their ecosystem of customer support tools will benefit your marketing and sales team greatly.

But if you actually care about your customers’ experience and want a platform that is intuitive and easy to setup, BeyondChats is your best bet. Their chatbot is really pushing the boundaries of customer satisfaction and helps your business maximise the ROI from your digital channels.

My advice? If your business is in the healthcare industry or serves under 100,000 customers, BeyondChats is going to be a game-changer for you. It’s straightforward, multilingual, and designed for a seamless customer experience. The fact that it is budget-friendly is a cherry on top!

Don’t overthink it. Give BeyondChats a try and boost your customers’ satisfaction severalfold!
Click here to get started!