Terms and Conditions of Use for BeyondChats
Welcome to BeyondChats. These Terms and Conditions (“Terms”) govern your access to and use of our services. By accessing or using BeyondChats, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.
1. Services Provided:
BeyondChats provides patient lifecycle management tools and services to healthcare businesses and practitioners. Our platform includes, but is not limited to: AI-powered chatbots, appointment booking and management systems, automated patient reminders and follow-up systems, AI-powered CRM, patient management tools, and patient-facing micro-tools such as medical report summarisation. These services are designed to help healthcare providers manage the full patient journey — from first contact through ongoing care and follow-up.
2. Account Security:
Businesses and practitioners using our platform are directly responsible for maintaining the confidentiality of their account credentials and those of their staff. You must ensure that access to patient data within the platform is restricted to authorised personnel only. Promptly notify us at support@beyondchats.com of any unauthorised access, suspected breach, or security incident so that appropriate action can be taken without delay.
3. Content Responsibility:
Users are solely responsible for any content they create, transmit, or display while using BeyondChats’ services, including patient records, notes, and communications entered into the platform. You retain ownership and all intellectual property rights in your content. BeyondChats reserves the right, but not the obligation, to review, monitor, or remove content at our sole discretion, at any time, without notice, where it is necessary to protect the integrity of the platform or comply with applicable law.
4. Intellectual Property Rights:
The Service and its original content, features, and functionality — including all AI models, workflows, tools, and interfaces developed by BeyondChats — are and will remain the exclusive property of BeyondChats and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of BeyondChats.
5. Prohibited Conduct:
You are prohibited from using the Service in any manner that is harmful, fraudulent, deceptive, threatening, defamatory, or otherwise unlawful. You may not use the platform to store or transmit content that violates patient rights, applicable healthcare regulations, or the privacy of any individual. You may not attempt to reverse-engineer, copy, or resell any part of the Service, or use it in ways that could harm patients or misrepresent the nature of care provided. Any material misuse may result in immediate termination of access.
6. Intended Use and Medical Disclaimer:
BeyondChats’ tools — including report summarisation and AI-powered features — are designed to assist healthcare providers and patients with administrative and informational tasks. They are not a substitute for professional medical advice, diagnosis, or treatment. BeyondChats does not practise medicine. Healthcare providers using our platform remain solely responsible for all clinical decisions made in connection with patient care.
7. Modifications to the Service:
BeyondChats reserves the right to modify, update, or discontinue any part of the Service at any time. Where changes materially affect a business’s use of the platform, BeyondChats will provide reasonable prior notice. We will make reasonable efforts to ensure continuity of service during transitions.
8. Privacy Policy:
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Given the sensitive nature of patient data processed through our platform, we encourage all users to read the Privacy Policy carefully.
9. Billing, Cancellation, and Refund Policy:
Services are billed on a subscription basis. Subscription fees are billed in advance on a monthly or annual cycle and are non-refundable. There are no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account.
10. Disclaimer of Warranties and Limitation of Liability:
The Service is provided on an “AS IS” and “AS AVAILABLE” basis. BeyondChats makes no representations or warranties of any kind, express or implied, regarding the accuracy, completeness, or fitness for a particular purpose of any feature or output, including AI-generated summaries or insights. BeyondChats will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or harm arising from reliance on AI-generated content.
11. Governing Law:
These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of India.
12. Contact Information:
For any questions about these Terms, please contact us at support@beyondchats.com.
13. Amendments to Terms:
BeyondChats reserves the right, at its sole discretion, to modify or replace these Terms at any time. By continuing to access or use the Service after revisions become effective, you agree to be bound by the updated Terms. If you do not agree to the new Terms, you must discontinue use of the Service.
14. Termination Notice:
Businesses that wish to discontinue their use of BeyondChats services must provide a minimum of thirty (30) days’ written notice prior to their intended termination date. Notice must be submitted in writing to support@beyondchats.com. During the notice period, services will continue to be provided and billed in accordance with the existing subscription terms. BeyondChats reserves the right to terminate access immediately in cases of material breach of these Terms.
15. Data Portability and Return of Patient and Business Data:
Upon termination or expiry of a subscription, BeyondChats will transfer all data belonging to the business — including patient records, leads data, booking history, CRM data, and any other data entered into or generated through the platform — to the respective business in full, within fourteen (14) days of the effective termination date. Data will be delivered in a standard, machine-readable format (such as CSV or JSON) via a secure method agreed upon by both parties. BeyondChats will not retain copies of the transferred data following completion of the transfer, except where required by applicable law.
16. Data Confidentiality:
All data provided by or collected on behalf of businesses and their patients through BeyondChats — including but not limited to patient records, health information, booking data, conversation logs, CRM data, and any other business or patient information — shall be treated as strictly confidential. BeyondChats will not sell, license, share, or otherwise disclose such data to any third party for any reason. The sole permitted use of this data is to operate, maintain, and improve the services delivered to that specific business and their patients. BeyondChats will not use your data or your patients’ data for advertising, profiling, training general-purpose AI models, or any purpose beyond the scope of services provided to you. This obligation of confidentiality survives the termination of the business’s subscription.
Effective as of January 2024. Last updated August 2026.