Why brikoven chose beyondchats even though they were using Gupshups enterprise plan?

Introduction

Brikoven is a company that initially used Gupshup’s enterprise plan for their WhatsApp chatbot needs. Gupshup is a well-known platform that provides businesses with tools to create and manage chatbots on various messaging platforms. For a while, Gupshup’s services met Brikoven’s needs, helping them interact with customers through automated messages on WhatsApp.

However, as Brikoven grew, they began looking for more advanced features and better customization options to enhance their customer interactions. This search led them to BeyondChats, a leading AI chatbot solution that offers several advantages over traditional platforms like Gupshup. BeyondChats stood out with its advanced AI capabilities, seamless integration options, and comprehensive dashboard, providing a more personalized and efficient customer service experience.

BeyondChats is designed to take customer engagement to the next level. It’s not just another chatbot platform; it’s a powerful tool that helps businesses turn website visitors into loyal customers. Whether a business is a small startup or a large enterprise, BeyondChats offers flexible features and plans to meet various needs. With its cutting-edge AI technology, easy integration, and customizable options, BeyondChats quickly became Brikoven’s preferred choice for enhancing their customer interactions.

Advanced AI Capabilities

Enhanced Understanding and Interaction

One of the standout features of BeyondChats is its use of generative AI to provide more human-like and context-aware responses. Unlike traditional chatbots that follow a fixed set of rules, BeyondChats’ AI can understand the context of a conversation and respond in a way that feels natural and engaging. This means it doesn’t just spit out pre-programmed answers; it actually “thinks” about what the customer is asking and provides a relevant, thoughtful response.

For example, if a customer asks a complex question that involves multiple parts, BeyondChats can break down the query and address each part individually. This level of understanding and interaction helps in building a more personal connection with customers, making them feel valued and understood. It’s like having a customer service agent who not only knows the answers but also understands the customer’s needs and preferences.

Handling Complex Queries

Many chatbots struggle when it comes to handling complex queries that go beyond simple FAQs. This is where BeyondChats truly shines. Its advanced AI capabilities allow it to manage intricate customer inquiries much more effectively than traditional rule-based systems.

For instance, if a customer asks about the specifications of a product, the shipping options, and the return policy all in one message, a traditional chatbot might get confused or provide incomplete answers. BeyondChats, however, can parse the entire message, understand the different components of the query, and provide comprehensive and accurate responses for each part. This not only improves the efficiency of customer service but also enhances the overall customer experience.

By leveraging generative AI, BeyondChats offers a support experience that is both efficient and delightful for customers. This advanced technology ensures that businesses can provide top-notch service at any time, keeping customers happy and engaged.

Comprehensive Dashboard and Reporting

Advanced Analytics

BeyondChats offers an advanced dashboard that is a game-changer for managing customer interactions. This dashboard is not just a control panel; it’s a powerful tool that provides real-time monitoring, detailed analytics, and actionable insights. Imagine having a command center where you can see all your chat activities in one place. You can monitor live chats, check chat histories, and see which agents are currently handling conversations. This real-time oversight ensures that you are always on top of your customer service operations.

The dashboard is designed to be user-friendly, making it easy to navigate even for those who are not particularly tech-savvy. It uses visually appealing graphs and charts to give you a quick overview of key performance metrics, such as the number of chats handled, response times, and customer satisfaction ratings. With all this information at your fingertips, you can quickly identify areas for improvement and make informed decisions to enhance your service.

Proactive Decision-Making

One of the standout features of BeyondChats is its detailed email reporting. Every day, Brikoven can receive a summary of the previous day’s chat activity right in their inbox. This includes metrics like the number of chats, the average response time, and customer feedback. These daily reports help Brikoven stay informed about the performance of their customer support team without having to log into the dashboard constantly.

BeyondChats also provides monthly analysis that dives deeper into the data. This is where AI analysis comes into play. The AI analyzes trends and patterns that might not be immediately obvious. For example, the AI might notice that customer satisfaction dips at certain times of the day or that specific types of queries are taking longer to resolve. Armed with these insights, Brikoven can take proactive steps to address issues and improve overall performance.

The combination of real-time dashboard monitoring and detailed email reports ensures that Brikoven has a comprehensive understanding of their customer support operations. This makes it easier to make data-driven decisions, improve efficiency, and ultimately provide a better experience for their customers. BeyondChats’ robust reporting capabilities are a key reason why businesses are turning to this solution to enhance their customer engagement strategies.

Seamless Integration in Beyondchats

Compatibility with Existing Systems

One of the most impressive features of BeyondChats is its ability to integrate seamlessly with Brikoven’s existing tech stack. This compatibility means that Brikoven didn’t have to overhaul their current systems to incorporate BeyondChats. Instead, the chatbot fits right in, enhancing workflow efficiency without causing any disruptions. BeyondChats is designed to work smoothly with a wide variety of platforms and services, making it a versatile addition to any business environment.

By integrating BeyondChats with their existing tools, Brikoven can leverage the chatbot’s advanced capabilities without losing the benefits of their current software. This seamless integration ensures that all customer data is centralized, making it easier to manage and analyze. It also means that the chatbot can pull information from different sources, providing more accurate and personalized responses to customer queries.

Examples of Integration

Here are some specific examples of how BeyondChats’ integrations have improved Brikoven’s operations:

1. CRM Integration

• Example: Integrating BeyondChats with Salesforce.
• Benefit: By connecting BeyondChats to Salesforce, Brikoven can automatically log chat interactions as customer records. This integration ensures that the sales and support teams have a complete view of customer interactions, which helps in providing personalized service and effectively following up on leads.

1. E-commerce Integration

• Example: Integrating BeyondChats with Shopify.
• Benefit: BeyondChats helps customers track orders, find products, and answer queries about shipping and returns directly within the Shopify platform. This integration has improved the shopping experience, increased customer satisfaction, and boosted sales by providing instant support during the buying process.

1. Marketing Platform Integration

• Example: Integrating BeyondChats with HubSpot.
• Benefit: By linking BeyondChats with HubSpot, Brikoven can capture leads from chat interactions and feed them into their marketing funnels. This makes it easier to nurture leads and convert them into customers through targeted marketing campaigns.

1. Helpdesk Integration

• Example: Integrating BeyondChats with Zendesk.
• Benefit: BeyondChats can automatically create support tickets from chat interactions, ensuring that customer issues are tracked and resolved efficiently. This integration has streamlined Brikoven’s support processes and improved response times.

1. Analytics Integration

• Example: Integrating BeyondChats with Google Analytics.
• Benefit: By integrating with Google Analytics, BeyondChats provides detailed insights into customer behavior and chat performance. This data helps Brikoven understand what’s working and what’s not, allowing them to make data-driven decisions to improve their customer support and engagement strategies.

Conclusion

By integrating seamlessly with various tech stacks, BeyondChats enhances workflow efficiency and provides a smoother, more cohesive experience for both Brikoven’s team and their customers. Whether they need to improve customer service, streamline sales processes, or enhance marketing efforts, BeyondChats’ flexibility and compatibility make it an invaluable tool for modern businesses.

Cost-Effectiveness

Pricing Plans

When it comes to choosing a chatbot solution, cost-effectiveness is a key consideration. BeyondChats offers a variety of pricing plans that provide excellent value for money compared to Gupshup’s enterprise plan. Here’s a comparison to highlight why BeyondChats is a smarter choice:

1. Startup Plan

• Monthly Cost: ₹1,000
• Annual Cost: ₹900 per month (you save ₹1,200 yearly)
• Features: This plan includes 50 chats per month, a basic dashboard for chat management, the ability to train the chatbot on 20 articles, and a restricted dashboard. It’s perfect for individuals and small startups who need essential chatbot functionalities without breaking the bank.

2. Standard Plan (Most Popular)

• Monthly Cost: ₹5,000
• Annual Cost: ₹4,500 per month (you save ₹6,000 yearly)
• Features: This plan offers 50 chats per month, an advanced dashboard, the ability to train the chatbot on 2,000 articles, and detailed email reports that provide daily stats and monthly analysis. It’s ideal for growing startups that need more advanced tools to manage their customer interactions effectively.

3. Business Plan

• Monthly Cost: ₹8,000
• Annual Cost: ₹7,200 per month (you save ₹9,600 yearly)
• Features: This plan includes 50 chats per month, an advanced dashboard, the ability to train the chatbot on 20,000 articles, daily stats and monthly analysis, AI analysis, and qualified business leads. It’s best suited for businesses looking to convert a large number of users into customers with comprehensive tools for managing and analyzing interactions.

-14. Enterprise Plan

• Pricing: Need-based, contact sales for details
• Features: This plan is tailored to fit the specific needs of large enterprises. It includes all the features of the Business plan plus additional customization options such as unlimited seats, token authentication, custom features, and prioritized engineering support. It’s perfect for businesses with complex needs and high-volume customer interactions.

Savings with Annual Plans

BeyondChats not only offers competitive pricing but also provides significant savings with their annual plans. Opting for an annual subscription can save businesses a substantial amount over time:

• Startup Plan: Save ₹1,200 yearly.
• Standard Plan: Save ₹6,000 yearly.
• Business Plan: Save ₹9,600 yearly.

These savings make BeyondChats an even more attractive option for businesses looking to optimize their customer engagement strategy without incurring high costs.

Free Trial Option

BeyondChats also offers a 14-day free trial for the Standard, Business, and Enterprise plans. This allows businesses to test out the features and see the benefits firsthand before committing to a paid plan. The free trial is a risk-free way to evaluate how well BeyondChats fits into your existing workflow and meets your customer engagement needs.

By providing a range of plans and a free trial option, BeyondChats ensures that every business can find a solution that fits their needs and budget. This flexibility and cost-effectiveness make BeyondChats a versatile and smart choice for enhancing customer interactions.

Summary of Key Reasons Why Brikoven Chose BeyondChats Over Gupshup

Brikoven made the switch from Gupshup to BeyondChats for several compelling reasons:

1. Advanced AI Capabilities: BeyondChats offers generative AI that provides more human-like and context-aware responses. This advanced technology allows BeyondChats to handle complex queries effectively, ensuring customers receive accurate and helpful answers at all times.
2. Customization and Flexibility: BeyondChats provides highly customizable features and scalable solutions that can grow with Brikoven’s needs. This flexibility allows Brikoven to tailor the chatbot to their specific requirements, enhancing their customer service experience.
3. Comprehensive Dashboard and Reporting: The advanced dashboard offered by BeyondChats allows Brikoven to monitor live chats, view chat histories, and analyze performance metrics in real time. Detailed email reporting and AI analysis provide valuable insights, helping Brikoven make informed, proactive decisions to improve their customer support operations.
4. Seamless Integration: BeyondChats integrates seamlessly with Brikoven’s existing tech stack, including CRM, e-commerce platforms, and marketing tools. This compatibility enhances workflow efficiency and ensures a smooth, cohesive experience for both the team and customers.
5. Cost-Effectiveness: BeyondChats offers a variety of pricing plans that provide excellent value for money. The significant savings with annual plans and the 14-day free trial option make BeyondChats an attractive choice for businesses looking to optimize their customer engagement strategy without incurring high costs.

Call to Action

If you’re a business looking to enhance your customer interactions, streamline your operations, and improve customer satisfaction, consider making the switch to BeyondChats. Experience the benefits of advanced AI capabilities, seamless integrations, comprehensive reporting, and cost-effective plans. Don’t just take our word for it—try BeyondChats today with a 14-day free trial and see the difference it can make for your business. For more information or to get started, visit BeyondChats’ official website. Take the next step towards exceptional customer support and increased customer satisfaction with BeyondChats.