Yes, you can add photos and videos into the chat window. All you have to do is add an action within the intent and you can use a Youtube or Vimeo URL for videos and upload a file for photos.

Yes, Beyondchats are built for lead generation and appointment setting. They ask industry-specific qualifying questions, gather contact information, then push the user to set an appointment. Beyondchats can be crafted for enhanced lead generation by answering questions, segmenting leads, and an unlimited number of forms to encourage appointment setting.

Yes, we send out a Snapshot report every Friday straight to your admin’s email inbox. You also have access to the reports once logged in. The Snapshot report displays important KPI’s (conversion rate, revenue generated, number of fallbacks, etc.) as well as giving access to other more in-depth reports like Page Engagement or User Response plus the ability to review individual user transcripts. This is a great opportunity to mine for business insights, customer insights, market insights, and much more.

Yes, Beyondchats can give product recommendations by connecting to the product database. Beyondchats can also recommend upsells and cross-sells based on the product the customer just added to their cart.

Building an AI chatbot can be tricky. There are always some inquiries that may need some more help, so we would be happy to help you. Our contact information for support. We also have free chatbot courses, quick tip videos, and a help center.

Nope, Beyondchats does not require any coding. If you need help, feel free to reach out to Support or check out our Help Center for quick answers.

Here is a link to our free How to Build a Chatbot video! We also have AI chatbot quick tips that are helpful when building your chat bot – check them out on our YouTube channel.

The amount of time it takes to build an Beyondchats depends on the complexity of the use case. With our Pro Plan, we take care of everything including the build, maintenance, AI training, weekly reports, and valuable business insights.

Yes. Users will get very, very frustrated if they get stuck at a dead-end within your AI chatbot.

Yes, it is important to let users know that they are talking with an AI chatbot system. You do not want to make the customer feel stupid or embarrassed when they realize they are talking with an AI chatbot rather than an actual human. Also, about 63% of customers prefer to interact with an AI chatbot rather than a live agent so it is important to let the customer know they are talking with an AI chatbot right away. You can accomplish this in a number of different ways including editing the chat window title, conveying it is an AI chatbot through the text in your Default Question and many others.

Yes! That’s what is called Page Targeting! It is a great strategy to engage your visitors in unique ways at the right time of the user’s journey.

Test it out! Try different questions with different pages to see if your user engagement increases. You can also look at the page engagement reports to have the chat bot ask relevant questions such as coupons and shipping on the checkout page.

They were designed to help keep you organized when you create a high number of intents. Both are always listening throughout your bot but you can think of them as different buckets to put your intents. Global intents are meant for the “bones” or the architecture of your bot while Assistant intents are meant more for FAQs or specific product intents. Both groups of intents work the same way.

While technically there is no limit, we recommend keeping the number of questions you ask your user to a minimum. Yes, gather all the information you require or want but know the more questions you ask the fewer users will complete your lead form or survey.

Absolutely! Creating all kinds of variables helps you save time and energy in the future by only having to update information in one location instead of hunting through all your intents to find the information that you need to update. Good examples are phone numbers, email addresses, and common phrases.

It really depends! If you want to try to engage your visitor the most then set it to trigger once then show a floating button so they see it immediately. If you are using more in a support role then set it to show a floating button so they engage at the point where they need help. For mobile, we recommend not having it engage and just leaving the icon in the lower right.

The fallback intent under the Global Intents tab is always listening throughout the bot (i.e. globally). This means whenever the bot does not understand what the user inputs, no matter where the conversation is happening, it will reply with the global fallback intent. The fallback intent under the Questions tab is specific only to THAT question. This means that when a user is presented with the specific question and hits the fallback, they will see that specific fallback for the specific question.

Customizing your AI chatbot is simple! You can add personal touches within the responses – using humor is always a good strategy to help disarm the customer and put them more at ease. Also, under your chatbots settings, you can change the colors of text and background color. Have fun with it!